Suguba.net – App Policy (Terms of Service & Privacy Policy)

1. Introduction

Suguba.net is a smart marketplace that connects users with trusted private agents in Asia (China, Malaysia) and Africa for product sourcing, purchasing, and shipping services. By using the Suguba.net app or website, you agree to comply with these Terms and Policies.

2. Eligibility

Users must be at least 18 years old or have legal parental consent to use the platform. Users must provide accurate and truthful information when creating an account.

3. Nature of Service

Suguba.net acts as an intermediary platform that connects buyers with independent private agents. Suguba.net:

• Does not manufacture products

• Does not own goods

• Does not guarantee supplier quality

• Does not act as a seller

Agents are independent service providers.

4. User Responsibilities

Users agree to:

• Provide accurate product requests and delivery details

• Respect local and international trade laws

• Pay all agreed fees, taxes, and customs duties

• Not use the platform for illegal goods or activities

Prohibited items include (but are not limited to): drugs, weapons, counterfeit goods, restricted chemicals, and illegal materials.

5. Agents & Suppliers

Suguba.net verifies agents to the best of its ability but:

• Does not guarantee agent performance

• Is not responsible for agent misconduct

• Is not liable for supplier actions

All transactions are conducted at the user’s own risk.

6. Payments

Payments may include:

• Product cost

• Agent service fee

• Shipping and handling

• Applicable taxes or duties

Suguba.net is not responsible for:

• Exchange rate differences

• Bank or transfer fees

• Delays caused by financial institutions

All payments are non-refundable once purchasing begins unless stated otherwise.

7. Shipping & Delivery

Delivery times are estimates only. Suguba.net is not responsible for:

• Customs delays

• Seizures by authorities

• Force majeure events (war, strikes, natural disasters)

• Lost or damaged goods caused by third-party couriers

Risk transfers to the user once goods are handed to the carrier.

8. Returns & Disputes

Returns depend on supplier and agent policies. Suguba.net:

• Does not guarantee refunds

• Does not guarantee replacements

• Acts only as a mediator when disputes arise

Disputes must be submitted within 7 days of delivery.

9. Intellectual Property

All app content (logos, text, design) belongs to Suguba.net. Users may not copy, resell, or misuse platform materials.

10. Limitation of Liability

Suguba.net is not liable for:

• Product defects

• Financial losses

• Business losses

• Indirect or consequential damages

Maximum liability shall not exceed the service fee paid by the user.

11. Account Termination

Suguba.net reserves the right to suspend or terminate accounts for:

• Fraud

• Policy violations

• Illegal activities

• Abuse of agents or staff

12. Privacy Policy

Data Collected:

• Name, phone number, email

• Shipping address

• Payment references

• Product requests

Data Usage:

• To process orders

• To connect users with agents

• For customer support

• For service improvement

Suguba.net does not sell user data to third parties.

13. Data Protection

Suguba.net follows international data protection principles including:

• GDPR-style privacy standards

• Secure data storage

• Limited access to user information

Users have the right to:

• Request data deletion

• Request data correction

14. International Compliance

Users are responsible for:

• Import regulations in their country

• Customs rules

• Taxes and duties

• Product legality

Suguba.net is not responsible for goods rejected by customs.

15. Changes to Policy

Suguba.net may update this policy at any time. Continued use of the platform means acceptance of changes.

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. Contact

For support or legal inquiries:
📧 suguba.sugu1111@gmail.com 
🌐 www.suguba.net